Effective Date: September 25, 2024
Harbour Ridge Design & Build (“we,” “us,” or “our”) operates the website https://harbourridgedesign.ca/ (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, in compliance with Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and the General Data Protection Regulation (GDPR).
Please read this Privacy Policy carefully to understand our practices regarding your personal information. By using our Site, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal information that you provide directly to us, as well as information automatically collected through the use of our Site.
Personal Information You Provide:
- Name
- Email Address
- Phone Number
- Address
- Project-related details
Automatically Collected Information:
- IP address
- Browser type
- Device type
- Pages viewed
- Time spent on the website
- Referring website
- Cookies and similar technologies
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide services: We use the personal information you submit to manage your requests, provide estimates, and communicate regarding services you have requested.
- Customer support: To respond to your inquiries, provide technical support, or answer any questions about our services.
- Website improvements: To analyze trends, track your interaction with our website, and improve user experience.
- Marketing communications: With your consent, we may send you promotional emails about new services, updates, or other information we think may be of interest to you.
3. Legal Basis for Processing (For GDPR Compliance)
We process personal data under the following legal bases:
- Performance of a Contract: To fulfill service requests you make, such as providing concrete contracting services or estimates.
- Consent: When you voluntarily provide personal information, you consent to its collection and use as described in this Privacy Policy.
- Legitimate Interests: For purposes such as improving our services, fraud prevention, and maintaining the security of the Site.
4. Data Storage and Retention
We store personal information on secure servers in Canada. We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
When personal information is no longer needed, we will securely delete or anonymize it.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your personal information in the following cases:
- Service Providers: We may share data with third-party service providers who assist us in providing and improving our services, such as web hosting or analytics providers. These providers are contractually obligated to protect your information.
- Legal Requirements: We may disclose your information when required by law, in response to legal processes, or to protect our rights, privacy, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to a new entity.
6. Data Security
We employ technical and organizational security measures to protect your personal information from unauthorized access, loss, destruction, or disclosure. These measures include encryption, firewalls, secure server environments, and regular security audits.
However, no method of data transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
As a resident of Canada or the European Economic Area (EEA), you have the following rights regarding your personal information:
- Access: You can request a copy of your personal data that we hold.
- Correction: You can request correction of any inaccurate or incomplete personal data.
- Deletion: You can request that we delete your personal data, subject to legal obligations.
- Restriction of Processing: You can request the limitation of processing your personal data under certain conditions.
- Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Withdraw Consent: You can withdraw your consent to our data processing activities at any time, without affecting the legality of processing based on consent before its withdrawal.
8. How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Harbour Ridge Design & Build
10763 Parson Rd,
St Thomas, ON N5P 3T2
Email: [email protected]
We will respond to your request within 30 days and, if necessary, may request further information to verify your identity.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze traffic patterns. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically. Changes will be effective upon posting the updated policy on our website.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Harbour Ridge Design & Build
10763 Parson Rd,
St Thomas, ON N5P 3T2
Email: [email protected]
By using our website, you acknowledge that you have read and understand this Privacy Policy and agree to our collection, use, and sharing of your personal data as described above.